Shipping Policy

Shipping Policy

Orders placed by 1pm MST (Monday – Friday) will be processed that same day.

Orders placed after 1pm MST will ship the following business day.

Orders placed on Saturday or Sunday will be shipped on Monday.

Packages do not ship from our facility on the following holidays:

  • New Year’s Day
    4th of July
    Thanksgiving Day
    Christmas Day
    Memorial Day
    Labor Day

STANDARD SHIPPING

Standard shipping is FREE on all domestic orders to the US and to US territories. We do not ship internationally at this time.

All orders containing OC, or items selected from the IAMRUBY apparel store are processed and shipped via USPS First Class mail. There will be no signature required on these packages. Delivery times will be 2-3 business days.

If you add an emergency contraceptive item to your order you will have the option to choose from Fedex Next Business day or USPS First Class Mail shipping service.

PO BOX ADDRESSES

All shipments to a P.O. Box will be sent via USPS First class mail.

APO/FPO/DPO Military Addresses

We do not ship items to these addresses at this time.

TRACKING ORDERS

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number and a link to the selected carrier site. You can click on the tracking number located near the bottom of the email to track your order. To track an order on PRJKTRUBY.com, login to your account, click the My Account area. You may also call us at 844-887-RUBY (844-887-7829)

UNDELIVERED/MISSING PACKAGES

Lost/Stolen Packages

Please report lost/stolen packages to our Customer Service team immediately so we can investigate the issue.

UN-DELIVERABLE PACKAGES

If for some reason your package is refused or is un-deliverable and we need to reship because of an incorrect address you will be charged a $5 reship fee for USPS First Class or a $14 reship fee for Fedex Next Day (only EC orders are eligible to ship out via fedex).

Please be sure to double check your shipping address.

RETURN POLICY

Please read our return policy here.

For more information or questions please email or call 844-887-RUBY

  • Monday – Thursday 5am to 8pm;
  • Friday 5am to 6pm;
  • Saturday 8am to 2pm or
  • Sunday 9am to 4pm

Mountain Standard Time