Sales and Return Policy

Sales & Return Policy

Effective Date: October 1, 2014

This sales policy (“Sales Policy”) applies to you (“Customer”, “you” or “your”) when you purchase any products or services from Project Ruby, LLC and/or any of its affiliates, including but not limited to (“”we”, “us”, “our” “Company”) through the online store (the “Store”) available through the website at (the “Site”) which is operated by Project Ruby, LLC. You agree that the following terms and conditions are the exclusive terms governing all sales transactions between you and Company. Any attempt to alter, supplement, modify or amend this Sales Policy by the Customer will be considered a material alteration of this Sales Policy and, therefore, will be null and void. In addition, this Sales Policy is subject to change at any time, with or without prior written notice to you. Therefore, please check this Sales Policy carefully each time you place an order with or accept delivery of any goods through the Store.


You may purchase products through our online Store only if you create an account with our website in order to personalize your purchases.

You may purchase products that you wish to buy from by adding such products to your shopping cart available through the online Store. You may search for products, and review, add to or remove products from you shopping cart by using the navigational tools available in the Store section of the Site. Once you have finished browsing you may proceed to submit your order to check-out for purchase, or if you already have an account, you may save the products in your shopping cart for purchase at a later time.

After you have submitted your order and shipping selections through the online Store, along with your applicable billing and credit card information, you will receive an e-mail receipt from confirming your purchase. You may review and print receipts for orders that have been placed through the Store, at any time after your purchase by logging in to your account and navigating to the “Order History” section of your account.
All prescription products will require a physician approval of the prescription requested before the order can be internally processed and our licensed pharmacy can dispense the prescription and ship to you.

Except as stated otherwise in this Sales Policy, price, specifications and terms of offer contained on the Site are subject to change without notice. All prices are listed in US Dollars. Company reserves the right to refuse service to anyone. Products purchased from our site may not be resold, redistributed or modified for resale at any time or in any manner without the prior written approval of Project Ruby, LLC.

Payment Methods

  • Visa
  • MasterCard
  • FSA cards

Payment Terms

An order placed through the Store, is not binding until it is accepted. Payment for product(s) ordered is due upon shipment of your order. You can make payments by credit card, or any method listed under the Payment Methods of this Sales Policy. You will receive an e-mail from us confirming acceptance of your order and processing of your payment following your submission of your order in accordance with this Sales Policy.

If you enroll in auto-refill you are acknowledging responsibility that shipping and billing address provided are accurate and the credit card you specified can be charged at the future date indicated. You will receive an email as a reminder and are able to edit details on the My Account auto refill section prior to the order being processed and shipped.

Coupon Codes website may furnish an alphanumeric code that can be used for promotions on the website. These coupon codes may be found in print and in online advertisements, or may be sent via email from us. Some of the specials are offered by entering a Coupon Code during checkout and may include free shipping, volume discounts, or free gifts. Coupon codes are not redeemable for cash and you must spend more than the amount of the discount in order for any promotion to be applied. For example, if a coupon code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem the discount.

Cancel Orders

You may request that an order be cancelled provided the order has not already been processed. To cancel your order, call our Customer Service Center during hours of operation to request an order cancellation. Emails are not accepted for this request. Customer’s credit card will not be charged if the order is cancelled prior to processing.


The FDA does not allow returns of any medication. However, if after taking one of the prescriptions ordered you are not satisfied please contact Customer Service.

Damaged Items

We strive to always provide the highest level of service possible. If upon receiving your order you find that it is damaged, we apologize for this. Please contact Customer Support immediately and provide as much information as you can about the problem, including the order number and exact description of damage. We will respond to you as quickly as possible.

Please do not discard any items including the original packaging materials for inspection by the carrier.


The Company strives to have all products in stock and available for sale at all times. It is not our policy to sell backordered merchandise. If an order is placed and becomes out of stock before the order is processed, an email will be sent to the email address associated with your order to alert you that the order is unable to be processed and provide you with options based on the specific situation.

Order status

The Company will keep you informed of order status via e-mail. All shipment tracking information will be emailed to your email address associated with order once such order has shipped. You may also acquire order status and other updates by logging in to your account on the website.

Risk of Loss

We will advise you of estimated shipping dates, but we are not responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

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