FAQs

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Order Placement

How does this work?

Here’s how to get started:

  • Create an account and log in.
  • Select one of the oral or emergency contraceptive products we offer.
  • Take our quick online questionnaire and medical assessment.
  • Provide shipping, billing, and payment details to complete your confidential order.
  • We’ll review your order and route it to one of our U.S.-based physicians to approve.
  • Once prescription is approved, we’ll process payment and route the order to our U.S.-licensed pharmacy to dispense and ship out to you, free of charge.
  • Your state may require an eVisit with an online physician. Click here to learn more.

How do I know which oral contraception is best for me?
Don’t worry. Once you complete the online medical questionnaire, our physicians will review your answers and select the right oral contraceptive for you.

Do I need an existing prescription to place an order?
No. Our U.S.-licensed physicians will review your answers to determine whether a prescription will be written. That prescription will be sent to our closed-door pharmacy, once payment has been collected, and your prescription will ship directly to you, free of charge.

What if my prescription is not approved?
You will not be charged if the prescription is not approved. You will be notified by a physician, and we will cancel the order.

Where do you offer video consultations?
Currently, online physician video consultations are only available in Alabama, Virginia, Missouri, Texas & Oklahoma. We will soon be offering eVisits throughout the U.S. Click here to Learn More and stay updated on when online video consultations will be available in your state.

What should I expect from an eVisit?
Once you complete your order, you will be prompted to have a video interaction with a physician using our eVisit technology. You can see the physician immediately or schedule a convenient time. The physician will review your medical profile and may ask a few questions. Feel free to ask any questions you may have.

What happens on a re-order eVisit?
Re-orders are fast and easy.

  • Login to your account using your email and password.
  • Verify your billing address, shipping address, confirm your payment information and the product you are refilling. click “Place Re-Order”.
  • We will process your order and send an email with tracking information. No video consultation is required for refills.

Can I place an order and schedule the eVisit later?
Yes, you can place an order and then schedule an eVisit for a convenient time.

Can I place an order for my wife, girlfriend, or significant other?
No. The patient the prescription is for must complete the online medical questionnaire. Our physicians make a diagnosis and prescribe treatment based on how the patient answered the questions.

How much is shipping?
Free. All OC orders are shipped via USPS First Class mail, whereas emergency contraceptive orders can be shipped either Fedex next business day or via USPS First Class mail. Regardless, shipping is free of charge.

How long will it take to receive my order?
USPS First Class orders: 2-3 business days

Fedex Next Business Day: Next business day

  • Orders placed by 1pm MST (Monday – Friday) will be processed the same day.
  • Orders placed after 1pm MST will ship the following business day.
  • Orders placed on Saturday or Sunday will be shipped on Monday.
  • Emergency contraceptive orders will ship out next business day.

Do I have to sign for my package?

For USPS First Class Mail orders

No. You do not need to be home to sign for your package when it arrives. USPS will deliver it to your mailbox.

For Fedex Next Business Day orders

Yes.  An adult signature is required upon delivery. This shipping option is only available if an emergency contraceptive is part of the order.

Is there a processing fee or consultation fee?
No. You will not be charged a consultation or processing fee.

Can I set up auto-refill?
Yes. If the prescription you have ordered is available for auto refill you will be able to set it up on your My Account section.

How do I get a blood pressure reading?
Free blood pressure readings can easily be found in local grocery stores, health centers, and community centers.

Payment Processing

Can I use ACH?
Yes. We offer the ability to link a bank account as an alternative payment method. Your medication will be shipped once funds have cleared, typically take 3-5 business days.

Can I use health insurance for this online visit?
No. At this time, we require payment at the time of service. We accept credit cards, debit cards, prepaid cards, and flexible spending account (FSA) cards.

What will display on my credit card statement?
“PRJKTRUBY 844-887-7829” will display on your credit card statement.
“Bella Brands LLC 844 887 7829” will display for all Video Consultation orders.

Birth Control Products

What if I don’t see my brand listed on the website?
We offer different generic oral contraceptive products. Click here to see which brands are direct comparisons to the generics we carry. Even if you are on a current oral contraceptive that is not listed here, odds are that one of our products is right for you. If you still have questions, please call us at 844-887-RUBY (7829).

I’m breastfeeding. Do you have an oral contraceptive I can use?
Yes. Lyza is our progestin-only contraceptive—one hormone that may be safe to take while breastfeeding.

Can I return my order?
No. The FDA does not allow prescription medication to be returned. However if you have questions or concerns with the brand you’re taking, please call us at 844-887-RUBY (7829).

I still have questions. Can I speak to a medical professional?
Yes. If you have questions before or after taking your medication, and wish to speak to a pharmacist or physician, please call 844-887-RUBY (7829), and we will connect you. You can also log in to your existing account and send an email directly to your physician in the My Account section.

How do I know these products are legitimate?
You can verify the license of our U.S.-based pharmacy here.

What do I do if I don’t start my period after taking my tablets for one week?
If your period doesn’t start when expected, take a home pregnancy test. If the results are negative, then the cause is usually hormonal changes, and does not have any significant meaning. When in doubt, wait a week and take another home pregnancy test. Don’t be surprised if your oral contraceptive medication causes changes in the timing, the length, and the amount of bleeding during your menstrual period. For the majority of women, menstrual bleeding tends to be lighter and not as long. However, less commonly, for some women, bleeding becomes heavier and more frequent. There is no good way to predict how each woman will respond.

What do I do if I missed a tablet?
If you miss a tablet one day and remember the next, take two tablets that day. Finish the package as directed, taking one tablet daily, until it is finished. However, as a precaution, we recommend you use a barrier form of contraception, such as condoms, for the remainder of that package. If you miss two tablets in a row, you can make that up by taking 2 tablets a day for 2 days, then continue the remainder of the package by taking one pill daily. The same recommendation applies, in that you should not rely on the pill for the remainder of the month, and should use barrier contraception (condoms).

How do birth control pills work? (how long do I have to take before I don’t need backup birth control)
Oral birth control medications cause the body to elevate hormone levels so that your ovaries do not have the stimulus to ovulate (release an egg). If ovulation does not occur there is no chance of pregnancy. If you start oral contraceptive within 3-5 days from the first day that normal menstrual bleeding begins, the pill is effective that first month. If you start oral contraceptives during the middle of your cycle, it may not be effective because ovulation could have occurred a day or more before you take your first pill. In which case, you would need to wait until the next month to have confidence in the effectiveness of the medication.

What birth control is best for me?
Of the choices that we offer, any of them could be appropriate for you, except for Lyza. Lyza is a progesterone-only contraceptive and is best for women who are nursing an infant, because it does not contain any estrogen. The other oral contraceptives contain some form of estrogen, which would decrease milk production. The combination of Lyza and breast-feeding is very effective in reducing the likelihood of ovulation. However, Lyza by itself is not as effective in reducing risk of pregnancy as the other oral contraceptives we offer.

How effective are birth control pills in preventing pregnancy?
Birth control pills have been shown to be 99% effective in preventing pregnancy when taken as directed.

Can other drugs affect my birth control pills?
Some antibiotics can decrease the effectiveness of the oral contraceptive pills. If you are taking antibiotics while taking birth control pills, it may be a good idea to use a barrier form of contraception during that time. Other medications may include other types of hormones so it’s important to inform your physician of any medications you currently take.

What side effects are associated with taking birth control?
The most common side effects include nausea, mood changes, mild weight gain, and a change in menstrual bleeding. Different women may suffer from different side effects, if you are experiencing bothersome side effects, it is important to consider changing to a different type of birth control pill.

When is the first day that I should start taking birth control?
The birth control pill can be started at any time, any day of the week. However, it is best to begin taking the medication 3-5 days after the first day that menstrual bleeding begins.

I have a history of breast cancer in my family should I be concerned with taking birth control?
A family history of breast cancer can mean there is an increased risk for breast cancer in family members who take estrogen. You should discuss this risk with your primary physician before taking oral birth control medications. There is a genetic test which can help determine your risk for certain types of breast cancer and you may want to consult with a genetics specialist in order to determine your personal risk.

I have never taken birth control before – is there anything I should be concerned with?
Be aware that all medications can have side effects, birth control pills are no exception. Also, remember that no form of birth control is considered to be 100% effective, except abstinence. Therefore, it is possible to become pregnant while taking birth control medication, with the risk being approximately 1%. Some women will use 2 forms of birth control (oral contraceptive and condom) in order to decrease the likelihood of pregnancy.

Do I need a pap smear recently to order birth control?
No. A PAP smear is not required in order to start birth control. A PAP smear is a screening test for cervical cancer and you should simply follow the recommendation of your primary care provider regarding the appropriate frequency of having a PAP smear. Birth control does not increase the incidence of cervical cancer. The most common cause of cervical cancer is a virus that can be contracted by a woman having sexual intercourse without barrier protection, such as a condom.

Can I use an echeck?
Yes! We are now accepting payments via ACH thru DWOLLA. A safe, fast and efficient third party payment system. PRJKT RUBY will ship your order as soon as Dwolla transfers funds from your account, generally four days after placing your order.