FAQs

Order Placement

How does this work?
HOW TO GET STARTED:
  • Create an account and log in.
  • Select one of the oral or emergency contraceptive products we offer.
  • Take our quick online questionnaire and medical assessment.
  • Provide shipping, billing, and payment details to complete your confidential order.
  • We’ll review your order and route it to one of our U.S.-based physicians to approve.
  • Once prescription is approved, we’ll process payment and route the order to our U.S.-licensed pharmacy to dispense and ship out to you, free of charge.
  • Your state may require a video consultation with an online physician. Click here to learn more.
How do I know which oral contraception is best for me?

If you’re not sure which birth control is right for you, click on “Let Us Help You Choose” on the oral contraception page. Once you complete the online medical questionnaire, our physicians will review your answers and recommend an oral contraceptive for you.

Do I need an existing prescription to place an order?

No, you don’t need an existing prescription to place an order. Our U.S.-licensed physicians will review your answers to determine whether a prescription will be written. That prescription will be sent to our closed-door pharmacy, and your prescription will be shipped directly to you.

What if my prescription is not approved?

You will not be charged if the prescription is not approved. You will be notified by a physician, and we will cancel the order.

What should I expect from a video consultation?

If your state requires a video consultation, we will direct you to schedule a brief visit with one of our Doctors or Nurse Practitioners. Our site uses secure, private, high-quality streaming video between you and our licensed Doctors and Nurse Practitioners. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of Doctors and Nurse Practitioners who are licensed in your state. 

 

You will receive a confirmation email with a link to join the video visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have. 

 

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.

 

OFFICE HOURS FOR VIDEO CONSULTS:

MON – FRI: 5 AM – 7 PM Pacific Time
SAT – SUN: 5 AM – 4 PM Pacific Time

 

WHAT TECHNICAL REQUIREMENTS DO I NEED TO HAVE A VIDEO CONSULTATION?

Use your PC, iPhone, Android, iPad, tablet, or another mobile device with a camera and microphone.

Note: If your state requires a video consultation, you must complete it for your prescription to be processed. If you have any questions or issues, please contact us.

What should I expect from an audio consultation?

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state.

 

You will receive a confirmation email with a link to join the audio visit. On the scheduled date and time, click on the link directly in the confirmation email or log in to the Order History page of your account and click ‘Begin Scheduled Visit’. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. In some cases, you may receive a call from 480-707-4556. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have. 

 

If you need to reschedule, you can do so by going to Order History and clicking ‘Reschedule’ to select a different date and time. If you have any questions or issues, please contact us.

 

OFFICE HOURS FOR AUDIO CONSULTS:

MON – FRI: 5 AM – 7 PM Pacific Time
SAT – SUN: 5 AM – 4 PM Pacific Time

 

The Doctor or Nurse Practitioner will attempt to reach you at least 3 times before declining your order.

Can I place an order and complete the consultation later?

Yes, you can place an order and then complete the consultation at a time you schedule at checkout.

What browser should I use?

Your visit with a Prescriber happens in a web browser. For the best experience possible, we recommend using the following browsers.

  • MAC OS: Safari is recommended, Chrome and Firefox are also supported
  • iOS: Safari is the only browser supported on iOS
  • WINDOWS: Chrome is recommended, Firefox and Edge are also supported
  • ANDROID: Chrome is recommended, Firefox is also supported
Troubleshooting camera & microphone permissions

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings. 

 

MAC OS

Safari is recommended

  • Upper-left top menu > Safari > Preferences > Websites tab
  • In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
  • In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
  • Close the Preferences panel to save changes. 

Chrome

  • Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site
  • Camera: ‘Ask’ or ‘Allow’
  • Microphone: ‘Ask’ or ‘Allow’

Firefox

  • Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, ‘Allow’
  • Microphone: open dialog, find this website, ‘Allow’

 

iOS

Safari is the only browser supported on iOS

  • Settings App > Safari > scroll down to ‘Settings for Websites’…
  • Camera: ‘Ask’ or ‘Allow’
  • Microphone: ‘Ask’ or ‘Allow’

 

WINDOWS

Chrome is recommended

  • Stacked dots menu in upper right > Settings > Advanced > Content Settings…
  • Camera: ‘Ask before accessing’
  • Microphone: ‘Ask before accessing’

Firefox

  • Gear in the upper right of window > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, ‘Allow’
  • Microphone: open dialog, find this website, ‘Allow’

 

ANDROID

Chrome is recommended

  • Stacked dots menu icon > Settings > Site Settings… 
  • Camera: ‘Ask first’
  • Microphone: ‘Ask first’

Firefox

  • Settings App > Apps and App Permissions > Firefox > Permissions
  • Toggle on Camera and Microphone
  • Restart Firefox
How do I reorder?
Reordering is fast and easy:
  • Login to your account using your email and password.
  • Verify your billing address, shipping address, confirm your payment information and the product you are refilling. Click “Place Re-Order”.
  • We will process your order and send an email with tracking information. No consultation is required for refills.
Can I place an order for my wife, girlfriend, or significant other?

No, you cannot place an order for someone else. The patient the prescription is for must complete the online medical questionnaire. Our physicians make a diagnosis and prescribe treatment based on how the patient answered the questions.

May I have my prescription filled at another pharmacy?

Yes, you may choose to have your prescription filled at another pharmacy at any time; however, there will be a $120.00 processing fee. In most cases at UpScript, the cost of physician consultation and prescription processing by our pharmacy is built into the cost of the medicine. When a customer chooses to have their prescription filled elsewhere, we must separate those costs.

How much is shipping?
Oral Contraceptives:

USPS First Class Mail: Free
FedEx 2Day®: $6.00
FedEx Standard Overnight: $36.00

 

Emergency Contraceptives:

Free shipping on all orders. Emergency contraceptive orders can be shipped either FedEx Next Day or via USPS First Class mail. Regardless, shipping is free of charge.

How long will it take to receive my order?

USPS First Class orders: 2-3 business days*

*Packages delivered via USPS may be delayed due to ongoing COVID-19 impacts.

 

FedEx 2Day®: 2 business days

  • Monday-Friday, with Saturday pickup available in many areas for an extra fee.
  • Delivery to some rural areas of Alaska and postal codes in Hawaii in 3 business days.

FedEx Next Business Day: Next business day

  • Orders placed by 1pm MST (Monday – Friday) will be processed the same day.
  • Orders placed after 1pm MST will ship the following business day.
  • Orders placed on Saturday or Sunday will be shipped on Monday.
  • Emergency contraceptive orders will ship out next business day.
Do I have to sign for my package?

For USPS First Class Mail orders:

No, you do not need to be home to sign for your package when it arrives. USPS will deliver it to your mailbox.

 

For FedEx Next Business Day orders:

Yes, an adult signature is required upon delivery. This shipping option is only available if an emergency contraceptive is part of the order.

What if I my package is damaged or compromised when I receive it?

In the event you have received your package damaged or compromised, please contact the pharmacy at the number provided on the prescription label.

Is there a processing fee or consultation fee?

No. You will not be charged a consultation or processing fee.

Can I set up auto-refill?

Yes. For all oral contraceptives, you will automatically be enrolled in our AutoRefill program. You can opt out of AutoRefill at any time under the AutoRefill tab within your account. For all emergency contraceptives, auto-refill is not available at this time.

Payment Processing

Can I use health insurance for this online visit?

No. At this time, we require payment at the time of service. We accept credit cards, debit cards, prepaid cards, and flexible spending account (FSA) cards.

What will display on my credit card statement?

“Project Ruby LLC” or “Bella Brands LLC.” If you have any questions please call 844-887-7829.

Birth Control Products

What if I don’t see my brand listed on the website?

We offer different generic oral contraceptive products. Click here to see which brands are direct comparisons to the generics we carry. Even if you are on a current oral contraceptive that is not listed here, odds are that one of our products is right for you. If you still have questions, please call us at 844-887-RUBY (7829).

I’m breastfeeding. Do you have an oral contraceptive I can use?

Yes. Our progestin-only contraceptive may be safe to take while breastfeeding.

Can I return my order?

No. The FDA does not allow prescription medication to be returned. However if you have questions or concerns with the brand you’re taking, please call us at 844-887-RUBY (7829).

I still have questions. Can I speak to a medical professional?

Yes. If you have questions before or after taking your medication, and wish to speak to a pharmacist or physician, please call 844-887-RUBY (7829), and we will connect you. You can also log in to your existing account and send an email directly to your physician in the My Account section.

How do I know these products are legitimate?

You can verify the license of our U.S.-based pharmacy here.

What do I do if I don’t start my period after taking my tablets for one week?

If your period doesn’t start when expected, take a home pregnancy test. If the results are negative, then the cause is usually hormonal changes, and does not have any significant meaning. When in doubt, wait a week and take another home pregnancy test. Don’t be surprised if your oral contraceptive medication causes changes in the timing, the length, and the amount of bleeding during your menstrual period. For the majority of women, menstrual bleeding tends to be lighter and not as long. However, less commonly, for some women, bleeding becomes heavier and more frequent. There is no good way to predict how each woman will respond.

What do I do if I missed a tablet?

If you miss a tablet one day and remember the next, take two tablets that day. Finish the package as directed, taking one tablet daily, until it is finished. However, as a precaution, we recommend you use a barrier form of contraception, such as condoms, for the remainder of that package. If you miss two tablets in a row, you can make that up by taking 2 tablets a day for 2 days, then continue the remainder of the package by taking one pill daily. The same recommendation applies, in that you should not rely on the pill for the remainder of the month, and should use barrier contraception (condoms).

How do birth control pills work? (how long do I have to take before I don’t need backup birth control)

Oral birth control medications cause the body to elevate hormone levels so that your ovaries do not have the stimulus to ovulate (release an egg). If ovulation does not occur there is no chance of pregnancy. If you start oral contraceptive within 3-5 days from the first day that normal menstrual bleeding begins, the pill is effective that first month. If you start oral contraceptives during the middle of your cycle, it may not be effective because ovulation could have occurred a day or more before you take your first pill. In which case, you would need to wait until the next month to have confidence in the effectiveness of the medication.

What birth control is best for me?

Of the choices that we offer, any of them could be appropriate for you, except for the progestin-only contraceptive. A progestin-only contraceptive is best for women who are nursing an infant, because it does not contain any estrogen. The other oral contraceptives contain some form of estrogen, which would decrease milk production. The combination of a progestin-only contraceptive and breast-feeding is very effective in reducing the likelihood of ovulation. However, a progestin-only contraceptive by itself is not as effective in reducing risk of pregnancy as the other oral contraceptives we offer.

How effective are birth control pills in preventing pregnancy?

Birth control pills have been shown to be 99% effective in preventing pregnancy when taken as directed.

Can other drugs affect my birth control pills?

Some antibiotics can decrease the effectiveness of the oral contraceptive pills. If you are taking antibiotics while taking birth control pills, it may be a good idea to use a barrier form of contraception during that time. Other medications may include other types of hormones so it’s important to inform your physician of any medications you currently take.

What side effects are associated with taking birth control?

The most common side effects include nausea, mood changes, mild weight gain, and a change in menstrual bleeding. Different women may suffer from different side effects, if you are experiencing bothersome side effects, it is important to consider changing to a different type of birth control pill.

When is the first day that I should start taking birth control?

The birth control pill can be started at any time, any day of the week. However, it is best to begin taking the medication 3-5 days after the first day that menstrual bleeding begins.

I have a history of breast cancer in my family should I be concerned with taking birth control?

A family history of breast cancer can mean there is an increased risk for breast cancer in family members who take estrogen. You should discuss this risk with your primary physician before taking oral birth control medications. There is a genetic test which can help determine your risk for certain types of breast cancer and you may want to consult with a genetics specialist in order to determine your personal risk.

I have never taken birth control before—is there anything I should be concerned about?

Be aware that all medications can have side effects, birth control pills are no exception. Also, remember that no form of birth control is considered to be 100% effective, except abstinence. Therefore, it is possible to become pregnant while taking birth control medication, with the risk being approximately 1%. Some women will use 2 forms of birth control (oral contraceptive and condom) in order to decrease the likelihood of pregnancy.

Do I need a pap smear recently to order birth control?

No. A PAP smear is not required in order to start birth control. A PAP smear is a screening test for cervical cancer and you should simply follow the recommendation of your primary care provider regarding the appropriate frequency of having a PAP smear. Birth control does not increase the incidence of cervical cancer. The most common cause of cervical cancer is a virus that can be contracted by a woman having sexual intercourse without barrier protection, such as a condom.

What states does PRJKT RUBY serve?

PRJKT RUBY is able to serve all 50 states except North Carolina and Washington D.C.